Return Policy

Refund Policy for TrendsJem

Effective Date: [Insert Date]

At TrendsJem, we strive to provide high-quality jewelry that you love. If you're not completely satisfied with your purchase, we’re here to help with our refund and return policy.

1. Eligibility for Returns & Refunds

We accept returns and offer refunds under the following conditions:

  • Items must be unused, unworn, and in their original packaging with tags attached.
  • The return request must be made within [X] days of receiving the item.
  • Customized, engraved, or personalized jewelry is non-refundable unless defective or damaged.
  • Sale or clearance items are final sale and not eligible for a refund.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us at [Your Email] within [X] days of receiving your order.
  2. Provide your order number and reason for the return.
  3. We will provide you with return instructions, including the return shipping address.

3. Refund Process

  • Once we receive your returned item, we will inspect it within [X] business days.
  • If approved, refunds will be issued to your original payment method within [X] business days.
  • Shipping fees are non-refundable, and customers are responsible for return shipping costs (unless the item is defective or incorrect).

4. Exchanges

We offer exchanges for damaged or incorrect items. If you receive a defective product, please contact us within [X] days with photos, and we’ll arrange a replacement.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized or engraved jewelry
  • Earrings (for hygiene reasons)
  • Gift cards
  • Final sale or discounted items

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank or credit card statement.
  • Contact your bank, as refunds can take a few days to process.
  • If you still haven’t received it, reach out to us at [Your Email].